Refund Policy

Introduction

At PitViperDepot.com, your complete satisfaction is our top priority. As a dedicated online retailer of premium sunglasses, we stand behind the quality of every product we sell, and we are committed to making your shopping experience as seamless, risk-free, and enjoyable as possible. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for all purchases made through our website pitviperdepot.com. By placing an order with us, you acknowledge and agree to the terms set forth in this policy.
We have designed our return and refund process to be fair, transparent, and hassle-free. We understand that shopping for sunglasses online requires trust, and we aim to earn and maintain that trust by offering flexible return options, free returns, and clear timelines for refund processing. Our goal is to ensure that you love your new sunglasses, and if for any reason you are not fully satisfied, we will work with you to resolve the issue quickly and efficiently.

Eligibility for Returns & Refunds

To be eligible for a return and full refund, your purchase must meet the following criteria:
  • The return request must be initiated within 60 calendar days of the date you receive your order. We offer a 60-day return window for all purchases, giving you ample time to inspect, try on, and evaluate your sunglasses.
  • The sunglasses must be returned in brand new, unused, and resalable condition, with no signs of wear, scratches, scuffs, or damage to the frames, lenses, or packaging.
  • All original packaging, tags, labels, accessories, and documentation included with your purchase must be returned intact and in their original condition.
  • The returned items must be the exact products purchased from pitviperdepot.com, with matching order details and product identifiers.
All transactions on our website are processed exclusively in USD, and all refunds will be issued in USD, matching the original payment amount. We do not apply any currency conversion fees to refunds, and we will never deduct hidden charges from your refund amount.

Free Return Policy

We are proud to offer completely free returns for all eligible orders. We cover 100% of the return shipping costs for all eligible returns within the 60-day return window, with no minimum purchase required and no hidden fees. This applies to all orders, regardless of your location, as part of our commitment to a risk-free shopping experience.
We do not deduct any original shipping fees from your refund, as all orders placed on pitviperdepot.com include free standard shipping. You will receive a full refund of the purchase price for all eligible returned items, with no deductions for shipping or handling.

Return Process

To initiate a return, please follow the simple steps below:
  1. Contact our customer support team via email at [email protected] to submit your return request. In your email, please include your full order number, the full name associated with the order, and a brief reason for your return. This helps us process your request quickly and efficiently.
  2. Our team will review your request within 1-2 business days, and upon confirmation of eligibility, we will send you a pre-paid, free return shipping label and detailed return instructions via email.
  3. Carefully package the sunglasses and all included original materials in the original shipping packaging (or a secure, protective package to prevent damage during transit), and affix the pre-paid return label to the outside of the package.
  4. Drop off the package at the designated shipping carrier location specified in your return instructions. There is no cost to you for this shipping service.
We ask that you ship your return within 10 business days of receiving your pre-paid return label to ensure timely processing. We will send you a confirmation email once we receive and scan your returned package, so you can track the progress of your return every step of the way.

Refund Processing

Once your returned package is delivered to our facility, our team will inspect the items within 2 business days to confirm they meet our return eligibility criteria. Upon successful inspection and approval of your return, we will initiate your refund immediately.
Refunds will be processed to the original payment method used for your purchase, with a standard processing timeline of 5-10 business days from the date of return approval. The exact time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing timelines, which are outside of our control.
You will receive a confirmation email once your refund has been issued, including the refund amount and the payment method the refund was sent to. If you do not see your refund reflected in your account within the 5-10 business day window after the refund issuance confirmation, please contact your payment provider directly for updates, then reach out to us at [email protected] if you require further assistance.

Damaged, Defective, or Incorrect Items

We take great care in inspecting every order before shipment and ensuring secure packaging to prevent damage during transit. In the rare event that you receive sunglasses that are damaged, defective, or do not match the items you ordered, we will resolve the issue at no additional cost to you.
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 72 hours of delivery. In your email, please include your order number, clear photos of the issue (including the shipping packaging, the product itself, and any visible damage or defects), and a description of the problem. This will help us resolve your issue as quickly as possible.
Upon review and confirmation of the issue, we will offer you the option of a full refund, a free replacement of the correct item, or an exchange for an alternative product of equal value. We will cover all shipping costs associated with returning the incorrect or damaged item, as well as the cost of shipping any replacement item to you. All orders are processed and shipped within 1-3 business days, with an estimated delivery time of 6-12 days for replacement orders.

Non-Returnable Items

To ensure the safety and quality of our products for all customers, the following items are not eligible for return or refund:
  • Sunglasses that show signs of use, wear, damage, or alteration, including scratches on the lenses, bent frames, removed tags, or missing original packaging and accessories.
  • Items for which the return request is initiated more than 60 calendar days after the delivery date.
  • Items that were not purchased directly from pitviperdepot.com, including products purchased from third-party retailers, resellers, or unauthorized distributors.
  • Items that have been customized, engraved, or modified specifically for your order, unless the customization is defective or incorrect as a result of our error.
If we receive a returned item that does not meet our return eligibility criteria, we reserve the right to reject the return. In such cases, we will notify you via email and offer the option to have the item shipped back to you. Shipping costs for the return of ineligible items will be the responsibility of the customer.

Order Cancellations

If you wish to cancel your order, please contact us at [email protected] as soon as possible. We process and ship all orders within 1-3 business days, and we will accommodate cancellation requests at no cost if the order has not yet been processed and shipped.
If your order has already been shipped, you will need to wait until you receive the item, then initiate a return in accordance with the terms of this policy. We cannot intercept or reroute orders once they have been handed over to our shipping carrier.

Changes to This Refund Policy

We reserve the right to update, modify, or amend this Refund Policy at any time, at our sole discretion. Any changes to the policy will be posted on this page on our website pitviperdepot.com. We encourage you to review this policy periodically before making a purchase to stay informed of our latest return and refund terms. Your continued use of our website and placement of orders after any changes to the policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, or if you need assistance with a return or refund, please do not hesitate to contact our customer support team. We are here to help, and we will respond to all inquiries promptly.
Email: [email protected]
Website: pitviperdepot.com